Royal Printers is looking for a motivated and detail-oriented Customer Service Representative to join our growing label division. This role is ideal for someone who enjoys working in a fast-paced environment, communicating with customers, and coordinating projects from quote to completion.
The successful candidate will act as a key point of contact between customers, sales, and production to ensure orders are processed accurately and delivered on time.
Responsibilities:
Manage customer inquiries by phone and email
Process orders, quotes, and artwork approvals
Coordinate with sales and production teams to ensure smooth workflow
Follow up on timelines, revisions, and customer requests
Maintain accurate order information and customer records
Assist customers with product information, lead times, and order updates
Help resolve customer concerns professionally and efficiently
Ensure attention to detail on all orders and specifications
Qualifications:
Strong communication and organizational skills
Ability to multitask and work under pressure
Professional and positive attitude
Strong attention to detail
Ability to work independently and as part of a team
Previous customer service or administrative experience preferred
Printing, packaging, or label industry experience is considered an asset
What We’re Looking For:
We’re looking for someone reliable, organized, and solution-oriented who can communicate confidently with customers and contribute positively to a team environment. This is a fast-moving role where strong follow-through and attention to detail are essential.
Job Type:Full-time
Schedule:Monday to Friday (8AM - 4:30PM)
Work Location: In person4
compensation: $32 - $34 per hour
employment type: full-time
experience level: mid level
job title: Customer Service Rep
