The Retail & Visitor Services Manager at the Audain Art Museum leads the Visitors Services team, responsible for retail, admissions and membership sales. This full-time role is responsible for driving earned revenue through retail, ticketing, and general membership; delivering an exceptional visitor experience; and leading front-of-house operations and staff.
ABOUT THE ROLE:
> Full-time, year round.
> Whistler, BC.
> 37.5 hours per week.
> Wage starting in the range of $75,000.
> In-person position. Wednesday to Sunday schedule.
> Extended Health benefit.
> 6% vacation entitlement.
> RRSP program.
> Wellness Benefit.
> Shop Allowance.
THE PERFECT CANDIDATE:
> Bachelor’s degree or equivalent in a related field.
> Minimum of 3+ years’ experience in retail, admissions, visitor services, or cultural institution operations, including management responsibility.
> Strong experience in retail operations, purchasing, merchandising, inventory management, and vendor relations.
> Proven ability to lead, motivate, and develop customer-facing teams in a high-service environment.
> Strong financial management skills, including budgeting, forecasting, and KPI analysis.
> Knowledge of BC artists, artisans, and the contemporary craft and art market is an asset.
> Proficiency with POS systems, e-commerce platforms, Microsoft Office, and Adobe Creative Suite.
For more information and to apply: https://www.whistler-jobs.com/job/visitor-services-manager
RESPONSIBILITIES INCLUDE:
Retail & Earned Revenue Leadership
> Lead strategic planning, budgeting, and financial performance for Museum Shop, admissions, and general membership operations.
> Develop and monitor revenue targets, KPIs, and reporting to maximize earned revenue and visitor engagement.
> Implement policies, procedures, and systems that improve efficiency, profitability, and customer experience.
> Collaborate with Marketing on integrated promotional strategies across retail, admissions, e-commerce, print, and digital channels.
Visitor Services Management
> Recruit, train, coach, schedule, and supervise Visitor Services staff, ensuring high service standards and strong team engagement.
> Develop staffing plans, service standards, and recognition programs that support sales performance and visitor satisfaction.
Merchandising, Buying & Inventory Management
> Curate and manage a diverse product mix in partnership with BC artists, makers, galleries, and suppliers.
> Lead product development, purchasing, pricing, vendor relations, and inventory control.
> Oversee visual merchandising, floor plans, signage, displays, and e-commerce operations to ensure a strong retail environment and seamless inventory integration.
For more information and to apply: https://www.whistler-jobs.com/job/visitor-services-manager
ABOUT THE COMPANY: www.audainartmuseum.com
Become an integral part of the Audain Art Museum (AAM), a 56,000 square foot institution in Whistler, British Columbia. Located in the Coast Mountains of British Columbia just two hours north of Vancouver, the Museum, designed by the award-winning architectural firm Patkau Architects, is a must-see cultural experience in Canada’s favorite year-round destination.
The Museum’s Permanent Collection showcases the art of British Columbia from the late 18th century to present. In addition to the Permanent Collection displays, the Museum hosts Special Exhibitions of art from Canada and around the world.
HOW TO APPLY:
> Apply directly to Audain Art Museum at: bbeacom@audainartmuseum.com
> To the attention of: Brianna Beacom.
> Include your (1) updated resume and (2) introduction email / cover letter.
> For some resume tips visit: www.whistler-jobs.com/resume_tips/
All applications will be reviewed by the hiring company and those who are selected for an interview will be contacted by their team. Only candidates with a valid Canadian work permit will be considered.
ABOUT WHISTLER & SQUAMISH PERSONNEL:
We are helping this business recruit and/or interview for this position. Our career matching and consulting services are confidential and FREE to job seekers – with no strings or commitments required. Unfortunately we are unable to assist out of country candidates who do not have a valid work permit for Canada
compensation: Wage starting in the range of $75,000.
employment type: full-time
experience level: senior level
job title: Retail & Visitor Services Manage
